- Please contact firstname.lastname@example.org and notify us of your return - items will not be accepted without a prior email notification.
- Items must be returned in their original condition.
- Include a copy of your receipt for faster processing.
- Please mail back the merchandise to the address below (note - the customer is responsible for return postage. Dondolo does not provide a prepaid return label)
Credit Card Returns: If a credit for the merchandise needs to be issued, a credit for the value of the returned merchandise will appear on the original credit card used at the time of purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.
NOTE: Please allow shipping time plus 7-14 days from the time your return is received to be processed.
- If you pay full price for an item that is later discounted, Dondolo will be happy to adjust the price if it is addressed within 24 hours of your purchase. Items purchased at a discounted rate are ineligible for price adjustments.