Return Policy

RETURNS:
- Dondolo will no longer be accepting exchanges. If you would like a new size or color, please return your original item(s) and place a new order online at www.dondolo.com. We will happily issue you a refund in the form of the original payment. 
- Items are eligible for a full refund if returned within 2 weeks of purchase date
- Dondolo is able to accept returns purchased from www.dondolo.com or our Dallas Flagship Store ONLY.

 

Returns are NOT AVAILABLE on the following items:
1. Items on sale greater than or equal to 30% off (this includes the Swim SaleMemorial Day discount code, Mother's Day discount code, etc.)
2. Items marked Final Sale in item description. 
 
If you need to submit a return for any reason:
    1. Please contact info@dondolo.com and notify us of your return - items will not be accepted without a prior email notification.
    2. Items must be returned in their original condition.
    3. Include a copy of your receipt for faster processing.
    4. Please mail back the merchandise to the address below (note - the customer is responsible for return postage. Dondolo does not provide a prepaid return label) 
Dondolo
315 Cole St.
Suite 160
Dallas, TX 75207

 

Credit Card Returns: If a credit for the merchandise needs to be issued, a credit for the value of the returned merchandise will appear on the original credit card used at the time of purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.


NOTE: Please allow shipping time plus 7-14 days from the time your return is received to be processed.


PRICE ADJUSTMENTS:

- If you pay full price for an item that is later discounted, Dondolo will be happy to adjust the price if it is addressed within 24 hours of your purchase. Items purchased at a discounted rate are ineligible for price adjustments.   

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