Beginning July 20th, Dondolo will have a brand new and exciting Return Policy! Click here to learn more!

Return Policy


IMPORTANT ANNOUNCEMENT

*Beginning July 20th, 2021, Dondolo will be enforcing a new Return Policy. 
*All orders placed on July 20th and after will be subject to the new Return Policy.


New Return Policy

RETURNS: Products that are unwashed/unworn, tags attached and in their original packaging are eligible for a full refund within 7 days of delivery. After 7 days, refunds are available in the form of Online Store Credit only.

EXCHANGES: 14 days from delivery date to exchange for Online Store Credit. After 14 days, items are non-refundable and non-exchangeable.

- All items bought on sale are final sale (no returns, no exchanges). 
- Gifts can only be returned for Online Store Credit at the current retail value. 
- Items purchased using a promo code equal to or greater than 30% are final sale. Items purchased with a promo code are only eligible for refund in the form of Online Store Credit.
- Monogram/Custom items are final sale.  
- Dondolo does not refund shipping cost. 
- Dondolo does not provide return labels. 

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