Return Policy

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*Important Announcement*

Beginning Friday, June 10th 2022, Dondolo will be enforcing a new Return Policy. All orders placed on June 10th and/or after will be subject to the new Return Policy. 

 

RETURNS/EXCHANGES: Products that are unwashed/unworn, tags attached and in their original packaging are eligible for a full refund, online Store Credit (in the form of a gift card), or exchange within 15 days of delivery. After 15 days, items are non-refundable and non-exchangeable.

- Dondolo provides pre-paid return labels.
- All items bought on sale are Final Sale (no returns, no exchanges). 
- Gifts can only be returned for Online Store Credit at the current retail value. 
- Items purchased using a promo code equal to or greater than 30% are final sale. Items purchased with a promo code are only eligible for refund in the form of Online Store Credit.
- Monogram/Custom items are final sale. 
- Dondolo does not refund shipping cost. 

Price Adjustments: If you pay full price for an item that is later discounted, Dondolo will be happy to adjust the price if it is addressed within 24 hours of your purchase. Items purchased at a discounted rate are ineligible for price adjustments.

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