Return Policy

If you are not pleased with your order, Dondolo will happily issue you a refund in the form of the original payment.

Please note the following:
Request for return via email must be received within 7 business days of delivery date. Return must be received back to Dondolo within 7 business days of return authorization date to receive a full refund.
- Returns are only eligible for item(s) purchased at full price.
- Item(s) must be unworn and all tags must be attached.
- Dondolo does not refund shipping cost.


Returns/Exchanges are NOT AVAILABLE on the following items:
- Items purchased with a promo code.
- Items marked Final Sale in item description.
- Monogram items are final sale. In the event that the wrong monogram was embroidered on your product, please contact us at info@dondolo.com or 469-804-4488. Please allow a 5-7 day turnaround time.

If you need to submit a return for any reason:
- Please contact info@dondolo.com and notify us of your return.
- items will not be accepted without a prior email notification.
- Items must be returned in their original condition. Include a copy of your receipt for faster processing.
- Please mail back the merchandise to the address below (note - the customer is responsible for return postage. Dondolo does not provide a prepaid return label)

Dondolo
315 Cole St.
Suite 160
Dallas, TX 75207

Credit Card Returns: If a credit for the merchandise needs to be issued, a credit for the value of the returned merchandise will appear on the original credit card used at the time of purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.

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