RETURNS: Products that are unwashed/unworn, tags attached and in their original packaging are eligible for a full refund or online Store Credit (in the form of a gift card) within 21 days of delivery. After 21 days, items are non-refundable and non-exchangeable.
- Dondolo provides pre-paid return labels.
- All items bought on sale are Final Sale (no returns, no exchanges).
- Gifts can only be returned for Online Store Credit at the current retail value.
- Items purchased using a promo code equal to or greater than 30% are final sale. Items purchased with a promo code are only eligible for refund in the form of Online Store Credit.
- Monogram/Custom items are final sale.
- Dondolo does not refund shipping cost.